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Resume data : Code 0005961 Last update : 31 ต.ค. 2562
Firstname : xxxxxxxxxx Lastname : xxxxxxxxxx
Address : xxxxxxxxxx
E-mail : xxxxxxxxxx
Mobile : xxxxxxxxxx
Personal info
  Birth 13 ก.ค. 2532
Gender Male
Status Single
Hihg 170 cm.
Weight 78 kg.
Nationality ไทย
Religion พุทธ
Military status ผ่านการเกทฑ์ทหาร
Job requirements
  Apply for positions
1. Junior SAP Basis
2. Helpdesk
3. Service desk
Salary requirements 170,000
Place to work Bangkok Area
Education
Academic year 2009 From มหาวิทยาลัยราชพฤกษ์
Level ปริญญาตรี
Qualification บริหารธุรกิจ
Subject การตลาด
GPA 2.8
Academic year From
Level
Qualification
Subject
GPA
Work history
Total work experience 7 Year
From July 2016
 to December 2018 		Company name Niit Technologies
Address -
Saraly 26,000
Position Junior Sap Basis
Duty - Work
Support SAP by SAP R/3 on Version ECC 6.0 / EHP 7.0, SAP HANA , Sybase for module BI /BW, HCM, BOBJ , GRC, PI , Fiori and general task is SAP Monitoring also Health Checking status ( ext. long running background job / Workload Analysis / lock entry / qRFC monitoring by T-code : SMQ1 , SMQ2 ) and communicated to user as found some issue and explain about root cause analysis or solution to fix it and handle any request from user / customer as related to basis task ( ext. create BG Job and set schedule , import transport request as follow by approval policy ) And handle for routine task : - Checking for weekly EarlyWatch report and generate summary report to inform customer - Daily monitoring about work processes, users logon quantity , update error logs, short dumps with error subject, SAP Hana dashboard status etc., - Handle for SAP kernel upgrade & Support Package Patch. - Import Transporting request to all system landscape DEV,QAS,PRD - Manage some issue of SAP users exp user lock , user expire - Raise incident by SAP OSS System or finding solution in SAP Notes. - Handle daily incidents as raised by user / customers and analyze to provides a simple solutions - Setup SAP Printing by user / customer request - Monitoring Background jobs to success and take action if found any job canceled or long running an abnormal - Monthly / Weekly / Daily report as Summary SAP status - Create manual for transfer to team and new staff and training together.
From December 2011
  to June 2016		 Company name Niit Technologies
Address -
Saraly 20,000
Position Helpdesk shift Supervisor
Duty - Work
- Respond to telephone calls, email and requests for ticket routing & escalations in a fast, friendly manner and have the ability to explain technical situations - Analyze daily team performance and take necessary actions. - Review tickets/calls and ensure all appropriate processes are executed correctly including ticket logging, communication, incident management and request fulfillment. - Ensure initiative success by reviewing progress and taking necessary action. This will also include providing insight and guidance to the team member(s) completing the work. - Review, analyze, and resolve escalations. This will include following with team members to mitigate recurrence. - Make recommendations to supervisor for improvements in the various aspects of the Help Desk. - Collaborate with support teams to identify and implement process improvements.
From September 2010
  to November 2011		 Company name Kasikorn Bank
Address -
Saraly 12000
Position Helpdesk
Duty - Work
Support การแก้ปัญหาเบื้องต้น คอมพิวเตอร์ ด้าน Hardware Software Network ให้กับ User ทางโทรศัพท์ ติดต่อประสานงานเพื่อส่งต่อปัญหาไปยังแผนกที่เกี่ยวข้อง ติดตามผลการแก้ไขปัญหา จนเสร็จสิ้น บันทึกข้อมูลงานที่เกิดขึ้น เพื่อทำรายงานและส่งมอบยัง Team Leader
Training
From January 2016
to February 2016		 Training Institute NIIT Technolgies
Training courses SAP Basis
From
to 		Training Institute
Training courses
From
to 		Training Institute
Training courses
Ability and performance
  Language skills
Language อังกฤษ Speak ดี Read ดี Write ดี
Typing Thai 30 Words / minute
Typing English 35 Words / minute
Driving Car
Have Car

Other talents
  • ทำงานใต้ความกดดันได้ดี
  • สามารถทำงานเป็นทีมได้ดี
  • ยอมรับฟังความคิดเห็นของผู้อื่น

Project work


Reference
นาย อัคริน จีนกูล




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